Important Update for Kinder Customers

Kinder Heating & Air is transitioning service operations to NWA Cooling & Heating. Our priority is simple: take care of you with no disruption.

1) Brief Message on the Transition

Kinder customers will continue to receive reliable heating and air conditioning service—now supported by the team at NWA Cooling & Heating. This transition is designed to improve scheduling, support, and long-term service capacity, while keeping the same commitment to quality you expect.

If you’re due for maintenance, have an active service plan, or need repairs, you can schedule service the same way you normally would.

2) How It Will Affect You

Scheduling & service requests: You’ll be handled by NWA Cooling & Heating’s dispatch and support team.
Technicians & workmanship: Your service will be completed by trained HVAC professionals following best practices and code requirements.
Records & history: We’ll work to keep your system history and prior notes connected to your address so future visits are smooth.
Billing & payments: Invoices and receipts may reflect NWA Cooling & Heating while your service continues without interruption.

Need help fast?

Call us and we’ll get you taken care of—whether it’s an emergency, a repair estimate, or routine maintenance.

3) Service Plan Customers

If you have a Kinder service plan, you are still covered. Our goal is to honor the intent of your plan and keep you on schedule.

What stays the same

Planned maintenance visits (spring/fall schedules)
Priority service options (where applicable)
Maintenance documentation and recommendations

What may change

Your plan communications (texts/emails/invoices) may come from NWA Cooling & Heating.
Plan terms may be clarified at your next visit so everything is documented correctly going forward.

To confirm your plan or schedule maintenance:

We will be contacting everyone that has an active service plan. If you do not hear from us by January 15, 2025, Contact our office with your name and service address, and we’ll verify your coverage and next recommended visit. (479) 579-8728 or office@nwacoolingandheating.net

4) A Message From Don Kinder

To all of my customers—thank you for trusting Kinder Heating & Air over the years. I’m grateful for the relationships we’ve built and the opportunity to serve this community.

I’m confident that NWA Cooling & Heating will take great care of you moving forward. They have the team, the resources, and the commitment to keep delivering the service you expect.

Thank you again for your support.
— Don Kinder